GLS Program FAQHow do I begin using the CalFlowers GLS Overnight program? Where do I find the shipping rates and other information? Does GLS offer technical support and hardware if needed? Does the CalFlowers GLS program offer a service other than Priority Overnight? Can I have someone who is not a member of CalFlowers ship to me (inbound) on my account? Can I ship palletized shipments on GLS if I don’t have a dock or fork lift? Does GLS cover the shipping costs and product costs if a package is delayed, lost or damaged? Can I ship my product in water? Do I need a "Saturday Delivery" sticker if I use the Saturday Delivery service?
How do I begin using the CalFlowers GLS Overnight program? Begin by contacting Chris Johnson (Dir. Of Transportation [email protected]). He will ask some basic questions about your account and pass your request on to GLS to process. Someone from GLS will contact you within 24 hours. Every ZIP code in CA and most metropolitan areas of AZ, ID, NM, NV, OR, UT and WA. Where do I find the shipping rates and other information? This information is posted in the member’s transportation section of the CalFlowers website and available by request from Chris Johnson. Does GSO|GLS offer technical support and hardware if needed? Yes. GSO|GLS Technical Support can be reached at 800-322-5555. They also offer customers various levels of automation depending on need and volumes shipped. Does the CalFlowers GSO|GLS program offer a service other than Priority Overnight? Yes. Our program offers Overnight and 2 day Freight service (pallet) Does GSO|GLS offer customers the ability to pick up (instead of delivery) at the closest destination GSO|GLS terminal? Yes. As long as shipper indicates “hold for pickup” when booking the shipment. Can I have someone who is not a member of CalFlowers ship to me (inbound) on my account? Yes. Please call GSO|GLS customer service for instructions. Can I ship palletized shipments on GSO|GLS if I don’t have a dock or forklift? No. you must have a loading bay or a forklift available to ship palletized freight. Does GSO|GLS cover the shipping costs and product costs if a package is delayed, lost or damaged? Yes. GSO|GLS has a comprehensive money-back guarantee and claims policy. Please visit www.gso.com for complete details. Can I ship my product in water? No. Shipments in water are not allowed. Do I need a "Saturday Delivery" sticker if I use the Saturday Delivery service? It is recommended. For a supply a Saturday stickers, log into the GSO|GLS website
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